Voice Agent & Scheduling
Automates inbound calls & booking scheduling for 24/7 guest service and operational efficiency
About business
Imo Concorde Hotel Owerri is a prominent full-service hotel located in Owerri, Imo State, Nigeria, featuring over 200 rooms, a casino, dining outlets, event spaces and pool facilities. Their aim: deliver premium hospitality experiences while managing high volumes of guest calls, reservations and after-hours enquiries.
About business
Imo Concorde Hotel Owerri is a prominent full-service hotel located in Owerri, Imo State, Nigeria, featuring over 200 rooms, a casino, dining outlets, event spaces and pool facilities. Their aim: deliver premium hospitality experiences while managing high volumes of guest calls, reservations and after-hours enquiries.
About business
Imo Concorde Hotel Owerri is a prominent full-service hotel located in Owerri, Imo State, Nigeria, featuring over 200 rooms, a casino, dining outlets, event spaces and pool facilities. Their aim: deliver premium hospitality experiences while managing high volumes of guest calls, reservations and after-hours enquiries.
Automation built
A voice-agent solution that answers all inbound calls, handles routine FAQs, captures caller intent (guest enquiry, reservation, event booking), and intelligently books appointments/reservations in the hotel’s scheduling system—working seamlessly during business hours and after-hours.
Automation built
A voice-agent solution that answers all inbound calls, handles routine FAQs, captures caller intent (guest enquiry, reservation, event booking), and intelligently books appointments/reservations in the hotel’s scheduling system—working seamlessly during business hours and after-hours.
Automation built
A voice-agent solution that answers all inbound calls, handles routine FAQs, captures caller intent (guest enquiry, reservation, event booking), and intelligently books appointments/reservations in the hotel’s scheduling system—working seamlessly during business hours and after-hours.
How it works
Whenever a call comes in:
The voice agent picks up, asks key qualifying questions (e.g., type of booking, room type, event hall inquiry).
It routes or books the call into the right calendar slot (room booking, banquet hall reservation, check-in follow-up) with full context on the caller.
If needed, hands over to a live agent for complex service issues—but only when necessary.
The system logs the call, records key data, and triggers automatic follow-up to ensure no lead or guest enquiry falls through the cracks.
How it works
Whenever a call comes in:
The voice agent picks up, asks key qualifying questions (e.g., type of booking, room type, event hall inquiry).
It routes or books the call into the right calendar slot (room booking, banquet hall reservation, check-in follow-up) with full context on the caller.
If needed, hands over to a live agent for complex service issues—but only when necessary.
The system logs the call, records key data, and triggers automatic follow-up to ensure no lead or guest enquiry falls through the cracks.
How it works
Whenever a call comes in:
The voice agent picks up, asks key qualifying questions (e.g., type of booking, room type, event hall inquiry).
It routes or books the call into the right calendar slot (room booking, banquet hall reservation, check-in follow-up) with full context on the caller.
If needed, hands over to a live agent for complex service issues—but only when necessary.
The system logs the call, records key data, and triggers automatic follow-up to ensure no lead or guest enquiry falls through the cracks.
Use case
It’s a Saturday evening. A business traveller calls about a corporate event and room booking – but the live front-desk staff is already handling an event on premises and can’t answer. Without the voice-agent, the call either goes to voicemail or is dropped, and the prospective booking goes to a competitor. With our solution: the agent picks the call, qualifies the event type, reserves a time on the banquet hall calendar, collects guest contact info and flags the front-desk live. Result: no missed lead, better booking capture, higher guest satisfaction.
Use case
It’s a Saturday evening. A business traveller calls about a corporate event and room booking – but the live front-desk staff is already handling an event on premises and can’t answer. Without the voice-agent, the call either goes to voicemail or is dropped, and the prospective booking goes to a competitor. With our solution: the agent picks the call, qualifies the event type, reserves a time on the banquet hall calendar, collects guest contact info and flags the front-desk live. Result: no missed lead, better booking capture, higher guest satisfaction.
Use case
It’s a Saturday evening. A business traveller calls about a corporate event and room booking – but the live front-desk staff is already handling an event on premises and can’t answer. Without the voice-agent, the call either goes to voicemail or is dropped, and the prospective booking goes to a competitor. With our solution: the agent picks the call, qualifies the event type, reserves a time on the banquet hall calendar, collects guest contact info and flags the front-desk live. Result: no missed lead, better booking capture, higher guest satisfaction.
01
24/7 Booking
Converts inbound calls into booked appointments 24/7 without team overhead, so no customer ever reaches voicemail during business hours or after hours
02
Reduced Administrative Friction
Reduces scheduling friction and administrative back-and-forth, letting your team focus on closing deals instead of calendar coordination
Core Metrics
100%
Call-pickup rate achieved (24/7 availability via voice agent)
35%
Call-pickup rate achieved (24/7 availability via voice agent)
12hr/week
Hours saved per team member previously spent on call-management and scheduling tasks
Stack:
